Your Safety is our priority while ensuring a warm and welcoming stay at Kiwi Cove Lodge
We ask all guests to respect physical distancing, exercise personal hygiene best practices, and in accordance with direction from the World Health Organization, encourage guests to wear face masks when in public areas.
1. Cleaning Protocols
Kiwi Cove Lodge has put additional protocols in place during this period where the containment of COVID-19 is paramount. We have increased the frequency of cleaning key public spaces, wiping down high touch items such as hand railings and door handles with a disinfecting QUAT formula. Guest rooms are now left idle for 24 hours after guest checkout, before a thorough cleaning takes place.
2. Hotel Amenities
Modifications have been made to our breakfast service which is still included in your night stay. Certain non-essential items have been removed such as books, games, decorative pillows. Printed local Visitor Guides are available on request.
3. Unwell Guests or Staff
Traveling guests can use Healthlink service in BC by dialing 811.
Should a guest at the hotel be identified as unwell, the Manager or designate will contact the individual to determine if they are exhibiting symptoms of COVID-19:
- High fever
- Sore throat, cough, chest congestion, difficulty breathing
- Muscle aches and pain
- Whether they have been in contact with someone diagnosed with COVID-19
If two or more of the identified symptoms and/or situations are true for the individual, the individual will be asked to self-isolate, and a doctor will be contacted on their behalf so that the individual can be evaluated. Staff who have had contact will be asked to don masks, leave work, and affected areas will be sanitized.
Should a Kiwi Cove guest or staff be identified as having a confirmed case of COVID-19, the local health authority will be immediately contacted, and the property will follow all associated direction from Vanc Island Health Authority..
4. Personal Hygiene Best Practices
Frequent reminders of best practices to minimize exposure and spread of germs and associated illnesses. Diligence in regular hand washing, the use of anti-bacterial formulas, coughing or sneezing into the sleeve (never hands) and minimizing face touching has been instructed to staff. We ask the same of our guests.